Reference

Terms and Conditions for Your we99game Account

These terms set out what you agree to when you open and use a we99game account, including how deposits through JazzCash, Easypaisa, and Raast are handled, what conduct is expected, and how disputes are resolved.

Account eligibility appliesJazzCash, Easypaisa, Raast coveredPakistan-region access only where permittedTerms updated without prior noticeContact support for any query
we99game Terms and Conditions for Your we99game Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon in your account dashboard to raise a terms query directly. Our team will confirm which clause applies to your situation and what steps to take.

Email Support

Send a detailed message to our support address if your query involves account closure, wallet disputes, or a request to review a suspended account under these terms.

Account Help Centre

The Help Centre inside your account covers common terms questions, including how JazzCash and Easypaisa transaction disputes are handled and what documentation is needed.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Account Data Retention

We keep your account records for as long as required by applicable regulations. You can request a summary of stored data by contacting support through the in-account chat or email channel.

Wallet Transaction Records

Every JazzCash, Easypaisa, and Raast transaction is logged against your account. If a payment does not appear within the expected window, raise it via live chat with your transaction reference.

Account Security Practices

Your account is protected by OTP verification at login. We do not store your JazzCash or Easypaisa PIN. Never share your OTP with anyone — not even our support team will ask for it.

Requesting Changes or Closure

To update personal details or close your account under these terms, submit a written request via email support. Identity re-verification may be required before changes take effect.

Common Questions About we99game Terms

These are the questions we hear most often about our terms. If yours is not covered here, reach us via live chat or email from inside your account.

Yes. All deposits, whether made via JazzCash, Easypaisa, or Raast, are governed by these terms. Transaction disputes must be raised through account support with your payment reference.

We may update the terms at any time. We aim to post changes before they take effect, but continued account use after an update means you have accepted the revised terms.

Suspended accounts are reviewed on a case-by-case basis. Wallet balances are held during review. If the suspension is lifted, funds remain accessible. Contact support to understand your specific situation.

Send a data request via email support from the address linked to your account. We will respond with the information we hold, subject to any applicable verification step.

Access depends on local law and eligible regions. We99game is available where local law permits. It is your responsibility to confirm that accessing the lobby is lawful in your location.

Submit a closure request via email support or live chat. Our team will walk you through identity verification and confirm how any remaining wallet balance will be returned to your Easypaisa or Raast account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.